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email replies not being received

Started by vivibun, 11/20/2021 05:12PM
Posted 11/20/2021 05:12PM Opening Post
Hello,
there is something weird with email communication. I have done several tests, and I cannot figure out what is wrong. Some private emails are received at AstroMart inbox, but others appear only in my inbox. Similarly, when I replay from AstroMart by sending a private email to the person it seems half the time the person is not receiving the email. I have also tried sending emails directly by replying in my personal inbox, but it seems in this case also some emails get to the recipients and others don't.
Is there something I am not getting?

Thanks,

Vivian
Posted 11/20/2021 05:23PM #1
Not sure exactly what you mean. Are you talking about the Private Message System internal to the site or are you talking about actual EMAILs? 

When you reply to an ad an actual external email is sent to the seller via their stored email address and they reply to you via actual external email.

If you are talking about the internal message system, I have been here close to 15 years and never had a problem with it. However many people dont notice the small flag that is set when they have pending messages. I have missed it a few times myself and only noticed it several days after the fact so that might be your problem, particularly if you are trying to contact someone who isnt used to watching for it.

20" MidnighTelescopes f/5
8" f/16 Muffoletto Achro
Meade 6" AR6 f/8.0 Achro
Celestron C11
Parallax PI250 10" F/5 Newt
Vixen FL102S,NA140SS,R200SS
80mm Stellarvue Nighthawk with WO APOupgrade lens, 90mm f/16.67 Parallax Achro
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