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Site won't let me change my password

Started by dkuchta5, 06/30/2021 06:19PM
Posted 06/30/2021 06:19PM Opening Post
There seems to be no support or contact link anywhere on this site, so I guess this is where I ask???

I can log into my account, go to the Account Settings link in my account, and enter in a new password.  But when I click the Continue button at the bottom, a message comes up at the top saying "No Data was changed".  And sure enough, if I log out and back in, I have to use my old password to get in.  Tried several times, same result.

How do I change my password?
Posted 07/11/2021 04:37PM #1
I am experiencing the same behavior.  Have you been able to resolve the issue?  Is there anyone who can help?
Posted 07/11/2021 05:31PM #2
No I haven't resolved it and have not been contacted by anyone from Astromart.
Posted 07/14/2021 05:38PM | Edited 07/14/2021 05:40PM #3
Originally Posted by Dan Kuchta
There seems to be no support or contact link anywhere on this site, so I guess this is where I ask???

I can log into my account, go to the Account Settings link in my account, and enter in a new password.  But when I click the Continue button at the bottom, a message comes up at the top saying "No Data was changed".  And sure enough, if I log out and back in, I have to use my old password to get in.  Tried several times, same result.

How do I change my password?

Cant confirm on the password, but I just updated my city, zip and phone number on the same screen and it said something like "your info was saved pending approval" so I assume changes made there have to be approved by the admin.

The support email can be found in the TOS..... it is however "support@astromart.com"

Update: I just received a PM stating my profile changes have been approved less than 5 min from making the changes......

20" MidnighTelescopes f/5
8" f/16 Muffoletto Achro
Meade 6" AR6 f/8.0 Achro
Celestron C11
Parallax PI250 10" F/5 Newt
Vixen FL102S,NA140SS,R200SS
80mm Stellarvue Nighthawk with WO APOupgrade lens, 90mm f/16.67 Parallax Achro
LXD75/LX200, Mini-tower, GP-DX, CG5 ASGT, LXD650, GM-8, G11, GM-100, GM-150EX, GM-200 and a Gemini G40
4" portable AP convertable 44" or 70" pier
Stellarvue M7 Alt-Az, TSL7 Pier/Tripod
12.5" f/5 MidnighTelescopes DOB Swayze optics
Statham GA