Hi CGE Pro owners
After a lot of back and forth with Celestron technical support including copying Celestron's CEO, on their unwise move to not only stop supporting their CGE-Pro mount but to make it virtually impossible to get parts to fix the known motor problem ourselves (Marketing wise a move akin to shooting themselves in the foot, because how can we trust Celestron equipment if they decide to no longer support it? Even Ford allows you to get parts for their Model T one hundred years later..).
Anyway after supplying Celestron with the Pittman/Ametek quotes. I got the following encouraging news from Chris Hendren, Technical Support Manager at Celestron:
"Hello Pablo,
This is Chris Hendren, Technical Support Manager at Celestron. We are currently reaching out to Pittman/Ametek to inquire about pricing and availability of the replacement motors for the CGE Pro mount. I will let you know when we have more information.
Please let me know if you have any questions.
Thanks,
Chris
Celestron Technical Support
Ticket Details
________________________________________
Email ID: YSQ-704-38874
Department: Technical Support
Type: Task
Status: Open
Priority: Normal
Helpdesk: https://celestron.kayako.com"
After a lot of back and forth with Celestron technical support including copying Celestron's CEO, on their unwise move to not only stop supporting their CGE-Pro mount but to make it virtually impossible to get parts to fix the known motor problem ourselves (Marketing wise a move akin to shooting themselves in the foot, because how can we trust Celestron equipment if they decide to no longer support it? Even Ford allows you to get parts for their Model T one hundred years later..).
Anyway after supplying Celestron with the Pittman/Ametek quotes. I got the following encouraging news from Chris Hendren, Technical Support Manager at Celestron:
"Hello Pablo,
This is Chris Hendren, Technical Support Manager at Celestron. We are currently reaching out to Pittman/Ametek to inquire about pricing and availability of the replacement motors for the CGE Pro mount. I will let you know when we have more information.
Please let me know if you have any questions.
Thanks,
Chris
Celestron Technical Support
Ticket Details
________________________________________
Email ID: YSQ-704-38874
Department: Technical Support
Type: Task
Status: Open
Priority: Normal
Helpdesk: https://celestron.kayako.com"