Communicating with BO...Posted By Mark Costello III |
I can't make the offer to update Bill's website, but FWIW here is an exchange of e-meil between Burgess Optical and me. Burgess Optical gave permission to me to reprint their responses (cf. last note).
The first one was in response to my inquiry about the status of the 102F6's. It is dated November 7 (today).
Mark,
Thank you for your email. The 127s are shipping now and the delay on the 102F6 is the glass. We are waiting for the new glass and hope it will be in within the next week or two.
Thanks and have a nice day.
Michelle
Burgess Optical
7756 Oak Ridge HWY
Knoxville, TN 37931
865-769-8777
865-539-0345 (fax)
Office Hours:
Mon-Fri 10am-6pm Eastern
End of the first e-mail. Here is my response:
Thanks for the info, Michelle.
Your estimate confirms a note I saw earlier this morning on the Burgess Refractor Forum in which the author stated that Bill was hoping to have the 102F6's shipped by the end of November. I'm assuming that your estimates are based on estimates from the factory remaking the lens as to when they will be done and have the lens shipped (correct?).
Y'all may want to post an update on the Burgess Refractor Forum with this information. Or would y'all mind if I post a copy of your note in an update on the Burgess Refractor Forum and / or the Burgess Optical Section on the Astromart Forum.
Again, all success on shipping the 127F8's. Like a lot of other prospective 102F6 owners, I'm waiting for "first light" reports from the owners of the 127F8's to see how they did. Based on what I heard to date about both the 127F8's and the 102F6's, I'm not worried, just real interested. Also, (and more dear to me) all success in getting the new 102F6's.
Thanks, again and the best of the day to you and everyone at Burgess Optical.
Mark Vincent Costello III
End of my response to the first note. The note below is the response from Burgess Optical:
Mark,
Yes, you are correct. We are patiently waiting on the new glass to arrive. We want to make sure what goes into our 102 is quality. We regret that our customers are having to wait but I think most would appreciate waiting a bit longer to get quality, then to be shipped something substandard.
You can post a copy of my previous email and this one if you would like.
Thanks again,
Michelle
Burgess Optical
7756 Oak Ridge HWY
Knoxville, TN 37931
865-769-8777
865-539-0345 (fax)
Office Hours:
Mon-Fri 10am-6pm Eastern
End of notes. Hope this helps.
The first one was in response to my inquiry about the status of the 102F6's. It is dated November 7 (today).
Mark,
Thank you for your email. The 127s are shipping now and the delay on the 102F6 is the glass. We are waiting for the new glass and hope it will be in within the next week or two.
Thanks and have a nice day.
Michelle
Burgess Optical
7756 Oak Ridge HWY
Knoxville, TN 37931
865-769-8777
865-539-0345 (fax)
Office Hours:
Mon-Fri 10am-6pm Eastern
End of the first e-mail. Here is my response:
Thanks for the info, Michelle.
Your estimate confirms a note I saw earlier this morning on the Burgess Refractor Forum in which the author stated that Bill was hoping to have the 102F6's shipped by the end of November. I'm assuming that your estimates are based on estimates from the factory remaking the lens as to when they will be done and have the lens shipped (correct?).
Y'all may want to post an update on the Burgess Refractor Forum with this information. Or would y'all mind if I post a copy of your note in an update on the Burgess Refractor Forum and / or the Burgess Optical Section on the Astromart Forum.
Again, all success on shipping the 127F8's. Like a lot of other prospective 102F6 owners, I'm waiting for "first light" reports from the owners of the 127F8's to see how they did. Based on what I heard to date about both the 127F8's and the 102F6's, I'm not worried, just real interested. Also, (and more dear to me) all success in getting the new 102F6's.
Thanks, again and the best of the day to you and everyone at Burgess Optical.
Mark Vincent Costello III
End of my response to the first note. The note below is the response from Burgess Optical:
Mark,
Yes, you are correct. We are patiently waiting on the new glass to arrive. We want to make sure what goes into our 102 is quality. We regret that our customers are having to wait but I think most would appreciate waiting a bit longer to get quality, then to be shipped something substandard.
You can post a copy of my previous email and this one if you would like.
Thanks again,
Michelle
Burgess Optical
7756 Oak Ridge HWY
Knoxville, TN 37931
865-769-8777
865-539-0345 (fax)
Office Hours:
Mon-Fri 10am-6pm Eastern
End of notes. Hope this helps.