Posted By James Gort
I ordered a flocked tube liner and end caps in March. AMEX card was billed on April 4 for $238.60. Bryan sent me a message that they were in stock and would ship "on Monday". When it didn't arrive, I contacted him in May. He apologized. My last email from him was June 6. It's now September 16. Since then, no emails were returned and phone calls are not answered. I tried to reverse the AMEX payment, but they only do so within 3 months. I was a bit too late.
So I tried a different approach. His partner (Dr. Sarah Conroy) has a dental clinic (614-885-7741), and Debbie is a very nice receptionist who kindly took my information and offered to call Bryan on my behalf. Using his private number, she got through quickly, but he claimed he had no knowledge of me or my order. I explained to Debbie that I was disappointed, and would have to pursue the small claims court option.
If anyone has had similar problems and wants to follow it up, his actual address (not the PO Box) is Edward Bryan Greer, 4653 McCurdy Dr., New Albany, Ohio 43054.