Posts Made By: James Strogen

April 18, 2014 06:36 PM Forum: Telescope Making

Protostar-A cautionary tale

Posted By James Strogen

This is for anybody thinking of ordering from Protostar in Worthington,Ohio. On March 7th I ordered a 2.60" secondary from these folks. I promptly received an order receipt and began the wait for it to arrive. When I didn't hear anything from them by April, I began calling them. I called the number on the web site-- it was a spam number(866 number) then I tried the direct line and got no answer and that was all I got no matter when I called. Next I E-mailed them (twice) and waited--- no reply!!! Went on the Ohio BBB web site and found complaints of a similar nature! Canceled my order (I hope! ) and I will NEVER do business with them again!!! This is not acceptable practice and I hope all of you feel the same way.

P.S. I order the secondary from Asrosystems on Wed April 16 and expect it to arrive on Monday the 21st. Great people to do business with. Just another lesson to be learned!!!