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Quality control

Started by Guy Jordan, 10/13/2004 08:38PM
Posted 10/13/2004 08:38PM Opening Post
I read with interest the long threads about trust and integrity but I can't shake one point. Regardless of ultimate cause, a manufacture like Burgess Optics cannot realistically blame a vendor for what they themselves ship to the end customer. If a manufacturer is going to "trust" a vendor to deliver product ready to use or "dock-to-stock" then there must be safeguards in place to verify this trust periodically.

IMO a manufacturer who does not verify and check their vendors quality is gambling with both their reputation and the customers money. Additionally, the whole product system must be verified before shipment -- in this case, the whole optical assembly (remember Hubble).

As a consumer I hope BO gets their act together enough to ship good product without the vapor-ware syndrome. Hinting at the end product properties is as bad as setting the official specs prematurely. Even though final specs can change, doing so only breeds customer dissatisfaction.

-Guy

"I know engineers. They love to change things."

- Leonard McCoy (Star Trek: The Motion Picture)