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Coronado tech support

Started by DonDurbin, 06/06/2006 01:35PM
Posted 06/06/2006 01:35PM Opening Post
To All,

I bought a used SM40/BF10/T-Max tuner here on Astromart a little over a year ago.

I was pretty happy with it but I did notice that the detail at the bottom of the field of view was much better than anywhere else.

Recently I got a William Optics short tube for binoviewing and I thought this would be great for Solar viewing also. I put the SM40 on it and once again the bottom of the FOV had the best detail.

I decided to bite the bullet and send it back to Coronado to be looked at. I was pretty sure the BF10 was the problem since I had rotated the SM40 360 degrees without any effect on the problem.

Coronado said they would look at it and get back to me. Today there was a knock at the door and UPS had me sign for a package. It contained a new SM40 and BF10 from Coronado.... "NO CHARGE"

That kind of customer service is hard to beat. I hope everyone else is as happy with them as I am right now.

Don Durbin
Posted 06/06/2006 01:48PM | Edited 06/06/2006 01:48PM #1
Glad to hear everything went well Don...
It is always good to hear that there is still GOOD Customer Service practice out there... 8)

Ivan Gastaldo 8)
Coconut Creek, FL

Ivan's Observatory
Lat 26N 16' 48" Long 80W 10' 48"
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