COMPLAINT INFORMATION:
Unwarranted cancellation of account - I buy and sell items on a website (astromart.com)
maintained by this company. In order to do this I had to
provide an e-mail address. I originally registered using
an e-mail address from the online service MSN.com. I
maintain an \''on-line\'' e-mail address mostly because I
moved a lot and needed to have the same address but also
because my current ISP does not provide e-mail services to
its customers. For various reasons I had decided to
change from using MSN e-mail to Yahoo. Doing this
necessitated a change to my registered address with
Astromart. Turns out that these \''anonymous\'' accounts are
not allowed anymore. I sent an e-mail to the webmaster
asking if there was some way I could be allowed to use my
Yahoo address. The reply was simply no. I sent 2 follow up
e-mails attempting to further clarify but no response was
received. I discovered yesterday that my account had been
disabled without notice thus preventing potential buyers
from contacting me.
Complaint Type: Service Issues
Complaint Type2:
Date this complaint was filed with the Bureau: 02/04/2004
Date first complained to Company: 02/01/2004
Other Dates contacted Company: 02/01/2004, 02/03/2004
To Whom: Owner / President Herb York
Product/Service involved: Astromart Account
Date Purchased:
Model Name or Number:
Contract, Acct or Policy#:
Order Number:
Name of Salesperson: Mr.
Purchase Price:
Payment Made:
Amount in Dispute:
Method of Payment:
Desired Settlement: Other
Desired Outcome: I wish for my account to be restored and for the use of my Yahoo account to be allowed. I will provide any verification necessary to facilitate this.
Unwarranted cancellation of account - I buy and sell items on a website (astromart.com)
maintained by this company. In order to do this I had to
provide an e-mail address. I originally registered using
an e-mail address from the online service MSN.com. I
maintain an \''on-line\'' e-mail address mostly because I
moved a lot and needed to have the same address but also
because my current ISP does not provide e-mail services to
its customers. For various reasons I had decided to
change from using MSN e-mail to Yahoo. Doing this
necessitated a change to my registered address with
Astromart. Turns out that these \''anonymous\'' accounts are
not allowed anymore. I sent an e-mail to the webmaster
asking if there was some way I could be allowed to use my
Yahoo address. The reply was simply no. I sent 2 follow up
e-mails attempting to further clarify but no response was
received. I discovered yesterday that my account had been
disabled without notice thus preventing potential buyers
from contacting me.
Complaint Type: Service Issues
Complaint Type2:
Date this complaint was filed with the Bureau: 02/04/2004
Date first complained to Company: 02/01/2004
Other Dates contacted Company: 02/01/2004, 02/03/2004
To Whom: Owner / President Herb York
Product/Service involved: Astromart Account
Date Purchased:
Model Name or Number:
Contract, Acct or Policy#:
Order Number:
Name of Salesperson: Mr.
Purchase Price:
Payment Made:
Amount in Dispute:
Method of Payment:
Desired Settlement: Other
Desired Outcome: I wish for my account to be restored and for the use of my Yahoo account to be allowed. I will provide any verification necessary to facilitate this.