Hi Herb,
I just resubscribed, but three things seemed to be confusing:
I was surprised that it was “suddenly” time to renew. There was no previous warning of it coming due. Shouldn’t your system post an expiration date or warning a month in advance?
I do NOT like the Credit Card option – and provide the security code. After being surprised with an unannounced renewal demand, I wasn’t sure if this wasn’t a credit card scam. I would prefer to pay by PayPal, and certainly after a month’s warning.
The renewal message was confusing – Why do I need to know about a Purple membership and support for ONE month. What does that actually mean? All I wanted to do was just renew my subscription for one YEAR. Why the one month message at all? It is sufficient to say that I continue to support AstroMart, with my “purchases” on AstroMart (I am not a reseller) - for another membership year.
Thanks,
Joe Z.
I just resubscribed, but three things seemed to be confusing:
I was surprised that it was “suddenly” time to renew. There was no previous warning of it coming due. Shouldn’t your system post an expiration date or warning a month in advance?
I do NOT like the Credit Card option – and provide the security code. After being surprised with an unannounced renewal demand, I wasn’t sure if this wasn’t a credit card scam. I would prefer to pay by PayPal, and certainly after a month’s warning.
The renewal message was confusing – Why do I need to know about a Purple membership and support for ONE month. What does that actually mean? All I wanted to do was just renew my subscription for one YEAR. Why the one month message at all? It is sufficient to say that I continue to support AstroMart, with my “purchases” on AstroMart (I am not a reseller) - for another membership year.
Thanks,
Joe Z.
