Move?

I live in a household with 3 other people all who use the internet, and 2 who have used astromart in the past. I believe that the ban that has been placed on me has been unduly placed. There were circumstances that were out of my control and then I find that I was banned. I have tried to create some new accounts because I couldnt get any assistance from astromart before. Is there anything I can do to reinstate an active participation with astromart?