Hello,
Recently I posted a classified ad for some reproduction 3D printed parts for the old Edmund Scientific Astroscan scope. The next day, I found my ad deleted and I was locked out of most of the pages on Astromart including classifieds/messages, etc. It said "You have 0 Sponsored Ads remaining". I didn't realize that I had crossed a line and had entered the territory of an ATM manufacturer and therefore would be in the blue "Vendor" account category. But I had no notification that this had happened or as to why. I had important messages I had to access immediately, and I found the only option to access my account would be to pay $50 to buy the basic 10 sponsored ad package at $5/ad. I paid the fee, but my account was still locked even the next day. I sent an email to [email protected] and just got back "3D printing is a business. You are a BLUE mfg now. Congrats.". But my account was still locked, and my questions unanswered. I didn't want to be a vendor, so I was fine with the ad remaining deleted and I would not post any 3D printed parts again, which is fair. It took another few emails and finally the $50 payment was applied to my account and it was unlocked and I haven't posted any ads since then. But in the mean time, I've sent 6 email messages to the email address above explaining how I didn't know I had crossed a line, and that I'd like to go back to a regular account, and I understood now that 3D printed parts aren't allowed for regular accounts, but I don't want to be a blue vendor account and I would like the $50 refunded. I've received zero response to my emails and this happened 5 days ago.
My question for people here is; am I in the wrong to expect a reply? Once you get tagged as a vendor can you ever go back if you agree to not sell vendor parts? I would think a warning email or a choice to either leave the ad and become a vendor or delete it and remain a regular account? Should I just accept that the $50 fee is gone or should I dispute it with my credit card company? I've given Astromart LLC plenty of opportunities to reply to my emails so this is kind of a last hope option to reach someone in charge.
Thanks!
-Jordan
Recently I posted a classified ad for some reproduction 3D printed parts for the old Edmund Scientific Astroscan scope. The next day, I found my ad deleted and I was locked out of most of the pages on Astromart including classifieds/messages, etc. It said "You have 0 Sponsored Ads remaining". I didn't realize that I had crossed a line and had entered the territory of an ATM manufacturer and therefore would be in the blue "Vendor" account category. But I had no notification that this had happened or as to why. I had important messages I had to access immediately, and I found the only option to access my account would be to pay $50 to buy the basic 10 sponsored ad package at $5/ad. I paid the fee, but my account was still locked even the next day. I sent an email to [email protected] and just got back "3D printing is a business. You are a BLUE mfg now. Congrats.". But my account was still locked, and my questions unanswered. I didn't want to be a vendor, so I was fine with the ad remaining deleted and I would not post any 3D printed parts again, which is fair. It took another few emails and finally the $50 payment was applied to my account and it was unlocked and I haven't posted any ads since then. But in the mean time, I've sent 6 email messages to the email address above explaining how I didn't know I had crossed a line, and that I'd like to go back to a regular account, and I understood now that 3D printed parts aren't allowed for regular accounts, but I don't want to be a blue vendor account and I would like the $50 refunded. I've received zero response to my emails and this happened 5 days ago.
My question for people here is; am I in the wrong to expect a reply? Once you get tagged as a vendor can you ever go back if you agree to not sell vendor parts? I would think a warning email or a choice to either leave the ad and become a vendor or delete it and remain a regular account? Should I just accept that the $50 fee is gone or should I dispute it with my credit card company? I've given Astromart LLC plenty of opportunities to reply to my emails so this is kind of a last hope option to reach someone in charge.
Thanks!
-Jordan