Hi Guys
I am posting this message to see if any of you have had a similar experience with Anacortes. I purchased what I was told and paid for a new Vixen SCT. I paid for the scope plus shipping. When I recieved the scope, it was obvious that it was a floor model with multiple scrtches and dents on the OTA and the viewfinder. When I contacted them, they agreed with the used status of the scope and asked me to re-package it and return it. They asked me to pay pay for shipping and that they would give me instore credit to use towards the purchase of another OTA. They recieved the OTA and started the process of finding another one. A few days passed and after multiple phone calls and emails, they stated that they could not find another Vixen OTA and offered to find me another scope. After some back and forth, I decided to go with a C9.25 OTA that costed less than the Vixen OTA. Because, I was in a hurry to use it at a star party, they offered to have Celestron ship the OTA directly to me. I assumed that they would cover shipping charges. When I recieved the final statements, I was chrged three times for shipping. I ended up buying an OTA that was about $150 less, spent $90 on my own to ship the scope back and ended up with a credit of only $17. I really think that this is unfair. They right out admitted that the mistake was on their part and are not willing to cover the shipping charges. I expected much more from Anacortes and had purchased from them on multiple occasions before without any problems, but this one really hurts. What do you guys think? What should I do next? Any advise is greatly appreciated.
Best Regards
Ashton
I am posting this message to see if any of you have had a similar experience with Anacortes. I purchased what I was told and paid for a new Vixen SCT. I paid for the scope plus shipping. When I recieved the scope, it was obvious that it was a floor model with multiple scrtches and dents on the OTA and the viewfinder. When I contacted them, they agreed with the used status of the scope and asked me to re-package it and return it. They asked me to pay pay for shipping and that they would give me instore credit to use towards the purchase of another OTA. They recieved the OTA and started the process of finding another one. A few days passed and after multiple phone calls and emails, they stated that they could not find another Vixen OTA and offered to find me another scope. After some back and forth, I decided to go with a C9.25 OTA that costed less than the Vixen OTA. Because, I was in a hurry to use it at a star party, they offered to have Celestron ship the OTA directly to me. I assumed that they would cover shipping charges. When I recieved the final statements, I was chrged three times for shipping. I ended up buying an OTA that was about $150 less, spent $90 on my own to ship the scope back and ended up with a credit of only $17. I really think that this is unfair. They right out admitted that the mistake was on their part and are not willing to cover the shipping charges. I expected much more from Anacortes and had purchased from them on multiple occasions before without any problems, but this one really hurts. What do you guys think? What should I do next? Any advise is greatly appreciated.
Best Regards
Ashton
