Please advise, as I am getting very nervous.
Story: I shipped a scope via UPS (mistake) ground shipping from New York to Alabama. I explained to the clerk that this was a telescope packed in the original box and placed in another box with styrofoam peanuts. He shook the box to see if there was any movement, and said the packing was fine. I insured it for full value.
So off the scope goes, and 5 days later, I read the tracking information on the UPS site. It said "Package damaged in transit." The recipient refused the package and it is now being sent back to me.
What do I do? UPS told me to hold on to all the packing material. However, I imagine the box to be all beat up.
I assume the shock may knock something out of alignment? If so, how do I prove to UPS that there is damage?
HELP!!! I'm getting nervous. My scope will be arriving back to me this Friday 2/24. I just have all these horrible thoughts in my head...
Story: I shipped a scope via UPS (mistake) ground shipping from New York to Alabama. I explained to the clerk that this was a telescope packed in the original box and placed in another box with styrofoam peanuts. He shook the box to see if there was any movement, and said the packing was fine. I insured it for full value.
So off the scope goes, and 5 days later, I read the tracking information on the UPS site. It said "Package damaged in transit." The recipient refused the package and it is now being sent back to me.
What do I do? UPS told me to hold on to all the packing material. However, I imagine the box to be all beat up.
I assume the shock may knock something out of alignment? If so, how do I prove to UPS that there is damage?
HELP!!! I'm getting nervous. My scope will be arriving back to me this Friday 2/24. I just have all these horrible thoughts in my head...
