Lumicon? What's the deal?

I emailed the "new" Lumicon two days ago about a product. To date I have not gotten a response. Has anyone else used their email? Of course I could pick up the phone but that sort of defeats the purpose of them having email technical support doesn't it?

Paul Atkinson
AstroPro Products

I emailed them days ago and NO answer per my original post. That isn't good in my book.

Paul Atkinson
AstroPro Products.com