I have to hand it to Ron at MoonLite on customer service. 2 weeks ago I had a little issue with my scope toppling over in a stiff breeze during the day at a star party. It landed somwhere between the focuser and my telrad. Well my telrad dew shield wound up in about 153 pieces and my focuser took a pretty good hit. Dew was not and issue and I got the focuser working for viewing that night (the buttery smooth motion was a thing of the past). A few days after getting home I pulled the focuser off and apart. I sent Ron a diagnosis and he answered almost immediately. He gave me a great price on the major busted part (reducer assembly) and threw in labor and all the small parts. Better yet, I dropped it off at the post office last Wednesday. I walked in today and a box was sitting on my entry table. Mail both ways and a repair job in a week and a day. That's service.
To the guys at MoonLite - Thanks!
Ed
To the guys at MoonLite - Thanks!
Ed
