Orion customer support a disappointment

Today I called Orion with a request to purchase a replacement endcap/dust cover for my XT10 reflector. Much to my surprise I was told that since I had bought the scope second hand that I was out of luck and could not purchase this item. I went on to explain that I wanted to pay them good American greenbacks for the part - not that I wanted a free replacement. I still recieved the "I'm sorry but....". This was a total disapointment given the often rave reviews I hear about Orion's customer support. Does anyone have ideas with how to get through to the folks at Orion?

Thanks for any help'

David

Maybe try someone else who sells Orion, like OPT etc? Maybe they'll part with one, that's stupid you can't buy something because you weren't the original purchaser, thank God car parts stores aren't like that...."I'm sorry you can't buy an oil filter, your not the original owner of the car" hahaha Good luck! Ron

David:

Screw 'em. Go to Wally World and buy the Bouffant shower cap in any color or pattern you like...uh...or don't like.

IIRC, you get two to a package for $0.99. Then you'll look like a sourdough.

Steve Vegos