xt10g moter control board

Recently purchased a lightly used xt10g orion. the scope and base are in excellent condition. At first light the motor control circuit board went toast. Az motor works but not alt. Contacted orion, they say they don"t support 3rd party. If we cant get parts for orion used scopes, doesent this mean that there resale value is ZERO ?

Frank Cable said:

Recently purchased a lightly used xt10g orion. the scope and base are in excellent condition. At first light the motor control circuit board went toast. Az motor works but not alt. Contacted orion, they say they don"t support 3rd party. If we cant get parts for orion used scopes, doesent this mean that there resale value is ZERO ?

Frank:

Darn...

Have you contacted the seller? Given the circumstances, he ought to be willing to work with Orion to resolve this issue.

Personally, I am very disappointed that Orion takes the stance that they will not provide support unless you are the original owner. Given that they are trying to get into GOTO Dob market, a product with an unproven record, I would think they would go out of their way to provide support for their product.

At the other end of the scale is Eagle Optics... on their better quality binoculars, they provide no questions asked warranty... no paper work needed. You have the binoculars, you have the warranty and they are warrantied for life, you run over them with your car, they'll fix 'em or replace them...

Jon

Frank Cable said:

Recently purchased a lightly used xt10g orion. the scope and base are in excellent condition. At first light the motor control circuit board went toast. Az motor works but not alt. Contacted orion, they say they don"t support 3rd party. If we cant get parts for orion used scopes, doesent this mean that there resale value is ZERO ?