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ProMaster Tripods - Positive experience.

Started by jbrand, 01/16/2006 02:06PM
Posted 01/16/2006 02:06PM Opening Post
I wanted to share positve experience.

I have a Promaster SystemPro 2 tripod, carrying a 501 fluid head for a couple of my small scopes. Works very well.

I had selected the systempro over the bogen/MF due primarily to cost. It was a vey similar design. Very solid. Had it a year or so, and have been satisified.

The clutch in one of the legs broke. This is the part that holds the leg at a specific angle relative to the head.

After beating myself up over letting this happen (long story), I decided to take it back to the store I bought it from to ask about parts.

The guy took one look at it, made a comment as to "we never see these broken", handed me a brand-new tripod and said "have a nice day". No receipts questions. No warranty questions. etc.

When showed my suprise, he indicated "promaster stands behind their stuff. They will take care of this, no questions asked".

That is the way it is supposed to work, but seldom does.

Jim

Posted 01/17/2006 12:27AM #1
wow that is customer service.....

that promaster tripod you have looks very similar to a bogen/manfrotto setup.

I know promaster does not make anything, they just have contracts with manufacturers to put the promaster name on products.

James