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It is never easy!

Started by fblue, 04/05/2007 06:06PM
Posted 04/05/2007 06:06PM Opening Post
It is never easy to start a new business. I have done it a few times and it can be a lot of work and frustration with moments of enlightenment and joy. wink
Astronomy is a tough nut to crack as far as a business is concerned. Only so many people to buy your products and market share is usually a small portion.
I started to make accessories for scopes a while back and so far I have had a good time. One or two problems, but nothing that I could not take care of so far. But, there is not a lot of profit in this so it has to be fun or at least rewarding in some way. If it is no either of these and is not profitable, then frustration will dominate and failure is inevitable. :S
Though I do understand these issues, I still can not condone lack of quality or customer satisfaction. Even if you have to bend over backwards for your customer to make things right, you just have to do it. Mistakes are always going to happen, it is how you deal with them that makes the difference.

[SIZE="Large"][/SIZE][COLOR="Blue"][/COLOR] Floyd Blue grin
Amateur Imager
Posted 04/05/2007 06:12PM #1
Well said Floyd. I would also like to add that communiction is key to the success of any business, especially small self-owned businesses like yours, Starmaster, Teeter, etc. I have dealt with your company and the others, and found that communication is never a problem. If a business owner fails to communicate to his/her customers, especially if the product is going into a longer lead time than promised, then that company is doomed, IMO.

Oh, and keep up the good work! smile

Doug
Midway, FL