Janet:
I was with the phone company for thirty years and had, when I retired, over 100 people working for me.
Forget the "killing with kindness" it doesn't work. Never has, never will. The thing to do is:
1. Have each person the you supervise in private to discuss what they do and what you expect from them.
2. Show no favorites. Men and women get treated absolutely the same. If you need to have a talk about a problem, do it in private. If a women starts to cry then just keep on talking. They'll quit crying after awhile when they find it doesn't work.
3. Know each persons job almost as well as they do.
4. Never let any of your staff get you angry. If they find they can do that they'll make your life a living hell. If they get angry with you DON'T SHOW ANY ANGER BACK.
5. Understand you can't be one of the "guys" anymore. If you start having coffee or lunch with one of your staff others will look at it like your showing favorites.
6. Have a morning meeting to get the ducts in line for the day.
7. If someone deserves praise do it in front of the group at the morning meeting but only if it is truly deserved. If your doing it falsely they'll see right through you.
8. Every now and then use some company bucks to stop by Krispy Kream for morning donuts.
Lastly; Good Luck
Darrell
I was with the phone company for thirty years and had, when I retired, over 100 people working for me.
Forget the "killing with kindness" it doesn't work. Never has, never will. The thing to do is:
1. Have each person the you supervise in private to discuss what they do and what you expect from them.
2. Show no favorites. Men and women get treated absolutely the same. If you need to have a talk about a problem, do it in private. If a women starts to cry then just keep on talking. They'll quit crying after awhile when they find it doesn't work.
3. Know each persons job almost as well as they do.
4. Never let any of your staff get you angry. If they find they can do that they'll make your life a living hell. If they get angry with you DON'T SHOW ANY ANGER BACK.
5. Understand you can't be one of the "guys" anymore. If you start having coffee or lunch with one of your staff others will look at it like your showing favorites.
6. Have a morning meeting to get the ducts in line for the day.
7. If someone deserves praise do it in front of the group at the morning meeting but only if it is truly deserved. If your doing it falsely they'll see right through you.
8. Every now and then use some company bucks to stop by Krispy Kream for morning donuts.
Lastly; Good Luck
Darrell
"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
