Through with Discovery Telescopes (Long)Posted By Darrell Hensley |
Hi John, Sorry you're going through this trouble. They make you feel at their mercy knowing the entire time that they have no intentions of doing you right. It's a terrible feeling, I know I'm going through it with Meade on my LXD75 mount. It took several phone calls and being a jerk to make them acknowledge the fact that they have to fix it. Well it's been a month this week since they recieved my mount. Last week on two different occasions they called me asking if I had the problem resolved with my mount.
The bad thing was it was the same person that called both times and he did'nt let on that it had been long enough and should have already been replaced.
You feel like your hands are tied but you did the right thing in warning everyone about the service at Discovery. Businesses today seem to have lost contact with their most valuble asset-their customers. All we can do is buy from someone else.
Thank you for the warning, the list of this type of business giving this type of service is growing.
Best Wishes and good luck, Darrell
The bad thing was it was the same person that called both times and he did'nt let on that it had been long enough and should have already been replaced.
You feel like your hands are tied but you did the right thing in warning everyone about the service at Discovery. Businesses today seem to have lost contact with their most valuble asset-their customers. All we can do is buy from someone else.
Thank you for the warning, the list of this type of business giving this type of service is growing.
Best Wishes and good luck, Darrell