My Experience with Woden OpticsPosted By Rod Kaufman |
I decided to send another mirror for "free" testing at Woden Optics. Unfortunately, this has proved to be a nightmare, in contrast to my previous experience with this vendor.
I originally sent two mirrors for free testing at Woden Optics in the past and I was satisfied with the experience. At the time I sent these mirrors for testing, I did have to contact Woden because I hadn't heard from him but eventually I did receive a copy of the computer-generated report of the P-V and strehl ratio of my mirrors. I also received them back in a reasonable amount of time since I had enclosed a check for return shipping and insurance as well as a "handling charge" that Woden requires in order for the mirrors to be tested. (At the time, Woden explained the delay in sending results because of "sickness." His website states a optic sent to him will be "in house for one week".)
This time, I sent a 10" mirror for testing along with a check for return shipping and insurance and Woden's charge for "handling" the optic while at his shop.
After my mirror was at his shop for a week, I e-mailed Woden and asked for results. Instead of the comupter generated report, I got the P-V and strehl ratio results simply stated in a return e-mail. I didn't have a problem with the manner the results appeared in but I would have preferred to see the computer generated attachment that I had received with my first two mirrors that had been sent in 2005. I e-mailed Woden and asked for my mirror to be returned to me and I received an e-mail two days later stating, "no problem."
I expected my mirror to be shipped back to me promptly after that e-mail (as was the case with my first two mirrors) but after 15 days I've received nothing even though both Woden and myself reside in the same state. I've called and requested a tracking number for my mirror via e-mail and I left a voice mail on Woden's answering machine but without any response. I called Woden several times on Monday April 3 and I got a message that the phone number was "NO LONGER IN SERVICE." I then e-mailed Woden again since his website is still active and notified him about his phone number being out of service and again demanded a tracking number for my mirror. I stated I would be posting my experience with him on the AM as well as on another website and it would be a step that I would prefer not to take and again asked for a tracking number so I could have some assurance that my mirror is being returned to me. Again, I received no response.
As of today, Woden's phone number is working again as I got the same answering machine message that I know only too well.
If any of you have any recommendations on how I might be able to get my mirror back from Woden Optics, I would be appreciative of your comments. I am considering contacting the better business bureau and/or local law enforcement agencies to learn what options may exist in getting Woden to return my property to me.
I originally sent two mirrors for free testing at Woden Optics in the past and I was satisfied with the experience. At the time I sent these mirrors for testing, I did have to contact Woden because I hadn't heard from him but eventually I did receive a copy of the computer-generated report of the P-V and strehl ratio of my mirrors. I also received them back in a reasonable amount of time since I had enclosed a check for return shipping and insurance as well as a "handling charge" that Woden requires in order for the mirrors to be tested. (At the time, Woden explained the delay in sending results because of "sickness." His website states a optic sent to him will be "in house for one week".)
This time, I sent a 10" mirror for testing along with a check for return shipping and insurance and Woden's charge for "handling" the optic while at his shop.
After my mirror was at his shop for a week, I e-mailed Woden and asked for results. Instead of the comupter generated report, I got the P-V and strehl ratio results simply stated in a return e-mail. I didn't have a problem with the manner the results appeared in but I would have preferred to see the computer generated attachment that I had received with my first two mirrors that had been sent in 2005. I e-mailed Woden and asked for my mirror to be returned to me and I received an e-mail two days later stating, "no problem."
I expected my mirror to be shipped back to me promptly after that e-mail (as was the case with my first two mirrors) but after 15 days I've received nothing even though both Woden and myself reside in the same state. I've called and requested a tracking number for my mirror via e-mail and I left a voice mail on Woden's answering machine but without any response. I called Woden several times on Monday April 3 and I got a message that the phone number was "NO LONGER IN SERVICE." I then e-mailed Woden again since his website is still active and notified him about his phone number being out of service and again demanded a tracking number for my mirror. I stated I would be posting my experience with him on the AM as well as on another website and it would be a step that I would prefer not to take and again asked for a tracking number so I could have some assurance that my mirror is being returned to me. Again, I received no response.
As of today, Woden's phone number is working again as I got the same answering machine message that I know only too well.
If any of you have any recommendations on how I might be able to get my mirror back from Woden Optics, I would be appreciative of your comments. I am considering contacting the better business bureau and/or local law enforcement agencies to learn what options may exist in getting Woden to return my property to me.