ATWB Customer ServicePosted By ken pfeiffer |
That is a good story. I have a little different story....
On December 5 last year I ordered a Universal Astronomics Unistar Deluxe mount and heavy wood surveyor's tripod from ATWB. I would have ordered it directly from Larry at Universal Astronomics, but I wanted to support ATWB. I got a call from Robert about what kind of dovetail I had, so he could make the order right. I appreciated that. A couple of weeks later I called to enquire about the order status, since I know there is a wait on most Universal Astronomics orders. Robert told me that he called Larry and there was a slight delay. The order would probably be shipped in mid-January. Fine, I thought, since I expected a delay.
So, mid-January came, and no mount. I sent an email to Robert, but no reply. I waited another month, and sent another email. Still no reply. I waited still another month and sent another email. And still no reply. Now it is over a month later (more than four months since the order) and still no mount, and no update from ATWB. I am starting to wonder if the order is in the system. I feel like canceling the order and getting something else. But not from ATWB.
I guess I should get on the phone and bitch in person, but I just thought I would share this with y'all first.
On December 5 last year I ordered a Universal Astronomics Unistar Deluxe mount and heavy wood surveyor's tripod from ATWB. I would have ordered it directly from Larry at Universal Astronomics, but I wanted to support ATWB. I got a call from Robert about what kind of dovetail I had, so he could make the order right. I appreciated that. A couple of weeks later I called to enquire about the order status, since I know there is a wait on most Universal Astronomics orders. Robert told me that he called Larry and there was a slight delay. The order would probably be shipped in mid-January. Fine, I thought, since I expected a delay.
So, mid-January came, and no mount. I sent an email to Robert, but no reply. I waited another month, and sent another email. Still no reply. I waited still another month and sent another email. And still no reply. Now it is over a month later (more than four months since the order) and still no mount, and no update from ATWB. I am starting to wonder if the order is in the system. I feel like canceling the order and getting something else. But not from ATWB.
I guess I should get on the phone and bitch in person, but I just thought I would share this with y'all first.