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M17 Swan-Omega Celestron C6 Hyperstar2

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Celestron service

Started by rhinson11, 01/23/2008 09:00PM
Posted 01/23/2008 09:00PM | Edited 01/23/2008 09:01PM Opening Post
Well, just got my C-5 Classic back from Celestron. Had to have the corrector replaced (shattered!). After contacting them I finally got a return authorisaton number (that took almost 2 months to get!), and sent it to them in October. Didn't hear from them untill December wanting my payment. Est. time for repair was 3 to 4 months(sometime around March) "We'll send you an Email with the tracking number when it's ready to be shipped" Just for the heck of it, I decided to check the statis of my repair ticket on the web site. There, in the upper left corner, in tiny print, was a tracking number! click on it, and it's scheduled for delivery that day! I make a note to put on the door for the UPS man to knock hard,as the door bell is broken. Open the door and see the UPS man driving away and a "Unable to deliver" notice stuck on the door. I swear, this guy just knocks and runs! Anyway, it came yesterday, and in great shape. I now have a new corrector with the XLT coatings, fresh factory collimation job and a either a new, or recoated primary and secondary. Haven't had a chance to get it out yet, but I am chomping at the bit waiting! Total for the corrector, D&C, mirrors, shipping and insh. was $225. Not bad considering the price of a new one.
Thanks Celestron!
Roger
Posted 01/23/2008 09:40PM #1
Glad it all worked out. The classic marketing move probably worked, too - promise it even later than you expect, ship it before then, look like a hero! I hope it performs for you - after the inevitable clouds clear....

Shawn