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Celestron Tech Support is MIA in 2004

Started by SocalDarkSkies, 01/28/2004 08:43AM
Posted 01/28/2004 08:43AM Opening Post
I must be doing something Very wrong. Since January 9th, 2004 I've sent Celestron numerous requests for technical help regarding my Nextstar hand controller unit. Three detailed e-mails were sent and four messages have been left on their tech support line.

It's now January 28, 2004 (nineteen days have passed since my first tech help request) and I have yet to speak to a live person or to even get an e-mail confirmation that any of my correspondence has been received.

Does anybody know if this is typical of Celestron service? Is this possibly due to their recent corporate restructuring? This is my first experience with their customer service departments. Right now I'm thinking it may be my last.
Posted 01/28/2004 09:23AM #1
Always took about 2-3 days for them to reply by e-mail - but they always replyed. Sometimes - by phone - i'd get them right away...Are you using the on-line form on the tech site - or just e-maiing?