Hi fellow astronomers, I ordered a Meade - LXD55 SN-8 8" f/4 go-to Schmidt-Newtonian with no UHTC telescope from astronomics more than one and a half month go, their customer service told me Meade told them the telescope was ready to ship 3 weeks ago, but still nothing and they say they don’t know what is going on. I am really worried now, since I called Meade to know what is going on. Their customer service person told me they don't have my order registred on their computer. We tried looking by name, address, telescopes ordered by astronomics and my order number at Meade. The order number i got it one month and a half ago when i called Meade, they did have the order in their computer back then.It seems the order has been cancelled, since they don't have it in their records anymore, the person who i talked to told me that order number was invalid. WHAT can I do!?!??!, I tried contacting astronomics and no response, and whorse thing is that I live in Central America and I already made reservations for travelling to the US the incomming month. Any Advice???
Desperate!!!!!!!!!!! PLEASE HELP!!!!!!!!
Started by ricardoamador, 09/03/2003 07:05PM
Posted 09/03/2003 07:05PM
Opening Post
Posted 09/03/2003 07:32PM
#1
Ricardo,
There are two possibilities here:
First, I'd find out if Astronomics is in trouble business wise. Maybe otheres here on AM can comment about this. They may be going into chapter 11 or even just quietly shutting down the business for what ever reason and canceling orders due to lack of funds. If that is the case you may really be out of luck as the only recourse is getting a Lawyer here in the US to try to recoup some of your money, but the legal fees charged would probably make this not worth the effort involved.
The second is Meade or Astronomics messed up and it's just a matter of correcting the mistake. If you habe a record of the money sent to Astronomics they should be happy to set things right.
Good luck!!
TM
There are two possibilities here:
First, I'd find out if Astronomics is in trouble business wise. Maybe otheres here on AM can comment about this. They may be going into chapter 11 or even just quietly shutting down the business for what ever reason and canceling orders due to lack of funds. If that is the case you may really be out of luck as the only recourse is getting a Lawyer here in the US to try to recoup some of your money, but the legal fees charged would probably make this not worth the effort involved.
The second is Meade or Astronomics messed up and it's just a matter of correcting the mistake. If you habe a record of the money sent to Astronomics they should be happy to set things right.
Good luck!!
TM
Tom Mengel
Moderator Equipment Talk
“Insanity: Trying the same thing over and over and expecting different results”.
Albert Einstein
Posted 09/03/2003 07:32PM
#2
Get in touch with the group you purchase it from, it is their proble to insure you get your scope.
If they cannot help you, have them return your money and order it from someone who has it in stock.
That is what I would do in your shoes.
Floyd
If they cannot help you, have them return your money and order it from someone who has it in stock.
That is what I would do in your shoes.
Floyd
[SIZE="Large"][/SIZE][COLOR="Blue"][/COLOR] Floyd Blue
Amateur Imager
Posted 09/03/2003 07:54PM
#3
Try calling Astronomics again.They are one of the most
respected mail order dealers out there.I'm sure they will
resolve this problem to your satisfaction even if they have to give you a refund.These lxd scopes are very popular and are back ordered or drop-shipped most of the time.It is up to your dealer (Astronomics)to make sure your order is shipped.Most well-respected dealers(including Astronomics)don't charge your credit card until the scope is shipped.
respected mail order dealers out there.I'm sure they will
resolve this problem to your satisfaction even if they have to give you a refund.These lxd scopes are very popular and are back ordered or drop-shipped most of the time.It is up to your dealer (Astronomics)to make sure your order is shipped.Most well-respected dealers(including Astronomics)don't charge your credit card until the scope is shipped.
Funding Member
