Is anybody getting response to emails sent to [email protected] ? I sent one 2 weeks ago and resent it one week ago,---still no response! Am I committing a cardinal sin by asking two questions in the same email instead of just one?
Celestron response
Started by tomdisco, 04/02/2004 09:47PM
Posted 04/02/2004 09:47PM
Opening Post
Posted 04/03/2004 12:50AM
#1
James,
I e-mailed [email protected] about 3 weeks ago and received a response 2 days ago. Hang in there!
Harry
I e-mailed [email protected] about 3 weeks ago and received a response 2 days ago. Hang in there!
Harry
Posted 04/03/2004 03:48PM
#3
They are so slow at Celestron CS, I called them about 4 weeks ago and finally heard from them last week, still have not recieved a manual for my 9.25GT. I always had much faster service from Meade, it seems to me if they want to get back in the game they have to work on promt turn around.
Posted 04/06/2004 04:26AM
#4
From January 9th to January 18, 2004 I sent Celestron 3 e-mail and 4 phone recording requests for technical help regarding my Nextstar hand controller unit.
It's now April 5, 2004 and I have yet to get a call back or e-mail response from them.
I've been thinking about purchasing a new 14" Cat later this year. I'm pretty sure, now, from whom I'll be buying it. Even tho I've routinely been disappointed with a Meade response; at least I've always gotten one.
Jerry
It's now April 5, 2004 and I have yet to get a call back or e-mail response from them.
I've been thinking about purchasing a new 14" Cat later this year. I'm pretty sure, now, from whom I'll be buying it. Even tho I've routinely been disappointed with a Meade response; at least I've always gotten one.
Jerry
Posted 04/06/2004 01:53PM
#5
I just called Celestron yesterday 4/5/04, about 9AM PDT, about getting a replacement leg for my 8i tripod. The plastic connector at the top had broken and woudn't support the weight of my NS8GPS anymore. (trying to get by on the cheap). I received an answer on the first ring from the Celestron receptionist and she put me through to a tech. I told him my problem amd that I'd like a new leg. I didn't expect any warranty service and I knew they are moving into a new place and are in dissarray, but he told me to send a check for $x and attn: it to parts. So far, so good. I mailed the check within the hr. Now I'll see when it arrives. I don't doubt that it will as Celestron has taken care of a couple other issues in the past like my finder bracket that broke when I first put it on the NS8GPS. I just haven't seen the problem with Celestron I keep hearinfg about. I know the e-mail route I used before isn't working, but the phone sure does and if you have a cell phone, it's pretty much an issue of managing your minutes to make a free LD call. I really like the products and service so far.
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