I recieved my 1278 in early November. The focus screws were bent and couldn't be turned so I called Bill about it who prompltly said he would send a replacement set next day.
A week later upon further inspection of my scope I noticed large greasy semi-circular smudges covering about 20%-25% of the front objective. I spoke to Bill about this and also if he had some solution to mount those darn rings to my SP mount and also reminded him of the screw I haven't recieved yet.
1. He apologized about not sending the screws and would next day.
2. He said he would send another lens cell for replacement within a week.
3. He was going to make me a dovetail bar to match the rings to my mount and send it next day.
4. Also told him to send me his new planetary filter made just for his scopes and also his new enhanced diagonal which was to be on par the the Williams Optical. That, by the way, was to be sent along with the rest....next day.
Almost 4 months later and a few more calls and I have not recieved a SINGLE item listed above. During my yearlong wait I never once complained and was very sympathetic to his startup problems but the complete lack of support and all the broken promises after recieving my scope finally did me in.
He may be well intentioned but the service after the sale ??
I called Anacortes last week and said " GET THIS SCOPE OUT OF MY HOUSE......NOW !"
I'm glad that most of you have had good experiences with your scopes and are pleased with it's performance, best of luck to all of you.
It could be the greatest buy of the century but at a certain point it just doesn't matter anymore
I GIVE UP
Lou
A week later upon further inspection of my scope I noticed large greasy semi-circular smudges covering about 20%-25% of the front objective. I spoke to Bill about this and also if he had some solution to mount those darn rings to my SP mount and also reminded him of the screw I haven't recieved yet.
1. He apologized about not sending the screws and would next day.
2. He said he would send another lens cell for replacement within a week.
3. He was going to make me a dovetail bar to match the rings to my mount and send it next day.
4. Also told him to send me his new planetary filter made just for his scopes and also his new enhanced diagonal which was to be on par the the Williams Optical. That, by the way, was to be sent along with the rest....next day.
Almost 4 months later and a few more calls and I have not recieved a SINGLE item listed above. During my yearlong wait I never once complained and was very sympathetic to his startup problems but the complete lack of support and all the broken promises after recieving my scope finally did me in.
He may be well intentioned but the service after the sale ??
I called Anacortes last week and said " GET THIS SCOPE OUT OF MY HOUSE......NOW !"
I'm glad that most of you have had good experiences with your scopes and are pleased with it's performance, best of luck to all of you.
It could be the greatest buy of the century but at a certain point it just doesn't matter anymore
I GIVE UP
Lou
