Meade customer support KUDOS

I know they can have a bad rap, but I had a good and prompt experience I thought I'd share.

I've mounted an ST AT1010 on the back of an LX90 (counterbalanced of course). I'm sure the weight had contributed to some slop in the Dec drive.

Instead of reading me the riot act on why it was sloppy, he suggested several possible problems. With his help I was able to fix it by restretching the tensioner spring on the clutch and tightening some bolts.

Same type of situation here, I had a great experience both times I had to contact Meade. Large companies always have some problems, so some mixups are understandable. I had pieces (that I should have had to buy) sent to me for free priority shipped for an ETX that was definitely out of warranty (older model). And then they sent pieces out for my LX200's handbox connectors for free also. KUDOS to them!