Originally Posted by Vivian Budnik
I am not able to mark as unsold. It seems to me this is absolutely backwards. Why shouldn't a buyer (or seller) be able to rate a transaction, if it was initiated from an AstroMart classified? This is especially troubling when your email system is not consistent, as I have been experienced not just by me, but by others. I think you are making this unnecessarily cumbersome. I will think again about going with you next time.
99% of the time the issue with emails lies with either your or the buyers email provider (ISP) flagging the emails generated from astromart as spam because of the repetitive nature of the email notifications. That is not something Astromart has any control over.
It works fine for me and problems has been rare over the years..... Here is how it is supposed to work
1. You post an ad
2. Buyer responds via the ad
3a. System sets the transaction rating flags for you and the buyer
3b. System sends you an email notifying you of the inquiry
4. You reply to it and it goes directly to the buyers email
5. From that point on all communication is direct via email outside of AM so you and the buyer have your own record of all communications in case there is a problem.
It is simple and works well for most people 99% of the time and usually about the only glitch that happens is as stated above when an ISP flags an email or emails as spam. This is something you should be able to check for by looking in your spam folder although there have been 1 or 2 ISP's who have filtered them out without sending you a copy to your spam folder, as I recall hotmail was one of the worst for this at one time......
About the only recommendation I have for you is check your spam folder for the missing emails..... Pretty much everything astro related I own was purchased via this site and its quite a lot, I have also sold a fair bit as well....all with pretty much no issues for around 15 years. As for your remarks regarding future activities, I am a member just like you so that is entirely up to you