I just got off the phone with UO minutes ago and have been so impressed I wanted to post here of my experience. It was coincidental to see the "Mid-priced" topic underway but decided to break this out to highlight my comments.
Two weeks ago I purchased the full set of classic Abbe orthos. From the get-go, UO was very helpfull and answered all of my questions. The orthos arrived and to my suprise, half had the smooth barrels and half had the captive barrels. UO is switching over, which I didn't know. I called and asked if I could get a set all the same and they easily agreed to exchange them. So I shipped back the smooth barrels. In the interim, a back ordered 4mm came in and this was the one I wanted the most. They shipped it out soley at a greater expense to them just so I'd have it sooner. Then after about a week, I called to see if they had recieved my returns and to my suprise the exchanges had already been shipped!!! THis all in about two weeks time! To see this level of customer support about miniscule problems in this day and age is amazing! UO is ALL about the amature and their needs.
I have been testing the eyepieces on my TEC 140 and love their performance on all objects, particularly planetary. And the 4mm beat a high end eyepiece I have used for years on saturn. The quality and service is UNMATCHED at its price. Thank you University Optics...I have seen the light!
Two weeks ago I purchased the full set of classic Abbe orthos. From the get-go, UO was very helpfull and answered all of my questions. The orthos arrived and to my suprise, half had the smooth barrels and half had the captive barrels. UO is switching over, which I didn't know. I called and asked if I could get a set all the same and they easily agreed to exchange them. So I shipped back the smooth barrels. In the interim, a back ordered 4mm came in and this was the one I wanted the most. They shipped it out soley at a greater expense to them just so I'd have it sooner. Then after about a week, I called to see if they had recieved my returns and to my suprise the exchanges had already been shipped!!! THis all in about two weeks time! To see this level of customer support about miniscule problems in this day and age is amazing! UO is ALL about the amature and their needs.
I have been testing the eyepieces on my TEC 140 and love their performance on all objects, particularly planetary. And the 4mm beat a high end eyepiece I have used for years on saturn. The quality and service is UNMATCHED at its price. Thank you University Optics...I have seen the light!
