UPS shipping policy

If I recall correctly (and I may not), there was a thread posted here some time ago stating that UPS(I may have the wrong company) would no longer ship any glass items with insurance for over $100 in value(I may nave the wrong amount). I had the opportunity to take an ota to a friend's UPS store today to have it wrapped for shipping. I was going to ship the finished parcel through the US Post Office, but my friend assured me that what I had heard was not accurate. Her statement was to the effect that they were in the business of shpping things, and such a policy would cost more business than they were willing to lose. Bottom line, I shipped through UPS and fully insured the ota. Let this serve as a clarification of UPS's policy if I have remembered the thread accurately. If not...never mind!
Larry Seguin
Taos, New Mexico

UPS Terms and conditions of contract.
Section K page 17 & 18

Our liability for damage to domestic shipments containing glass shall be limited to $50 (USD) Shipments containing glass with a declared value exceeding $50 (USD) will not be accepted. If inadvertently accepted[, liability will be limited to $50 (USD) Shipments containing glass include, but are not limited to, windshields, plated glass, ceramics, china ware, light bulbs, plasma televisions (including screens and monitors) glass and glassware.

Now I think this is pretty clear that they do not ship or insure any glass with a value of over $50.
So, no matter what that person told you, read the terms of contract. :S

Folks just remember the number one rule.
#1 Rule....your best insurance is to ship it the fastest way so the less they have their hands on it the less time they have to distroy it. Then say a prayer.
Preacher Buck

What about DHL? Anyone had any experience with them??

...always works for me.
Should I read their fine print? :S
Linton

ARRRRGHHH. I don't have any more hair to pull out....

More than a year ago I bought a telescope from an Astromarter (though NOT here ON Astromart), and it was shipped via a UPS-Store franchise in Ohio. It arrived very much damaged- everything from the dust cap, objective, focuser, and diagonal had major problems, all due to the shoddiest, flimsiest packing job I've ever seen. I contacted the seller. I contacted the shipper. I contacted UPS itself. Took pics. Did everything I was supposed to.

The seller was incommunicado for long stretches at a time, making it difficult to coordinate getting the insurance claim 'approved' at least according to the shipper. I ended up making many dozens of calls to the shipper, who insisted that everything that could be done was being done. Months go by. Now I'm told that the claim was denied due to the initial time frame being passed, but that he's trying to get that 'waived'.

Well I called UPS right after, and was told by them that the claim had been APPROVED. Eleven months ago. And paid to the shipper.

This is very interesting since the shipper kept asking if I could send documentation that would let them show that the telescope was worth much more than what I had paid for it (it was, for replacement cost, but I guess I hadn't understood what he was implying).

When I called the shipper today he pretended he wasn't who he was (that's happened several times, but I'm a linguist, and voices are a specialty), and was very waffly about who he'd spoken to about the insurance, etc.

As a linguist, I imagine there's a word for this sort of activity, though I dare not speak it here. Can you guess what it is? (Hint: its an f-word, though not THE f-word, though I'm bordering on using that one too).

Jess Tauber